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You can always email your question to support@diskhero.com Direct Connection Support for When you need assistance and we can help you more quickly by connecting temporarily directly to your computer for trouble shooting and / or training, we have an application to make that quick. We call it our "Flyby" application because we are just going to fly by your computer and take a look. Here are some of the benefits of this application: Flyby creates a secure encrypted VPN (Virtual Private Network) tunnel between your computer and our tech support You can allow us to have mouse and keyboard control of your computer during this session We do this while you are watching what we do on your monitor When we are done, we will log off your computer The Flyby software will automatically uninstall from your computer Important: Only download this application if you are requested to do so by Disk Hero. |
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